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COLLECT LIKE A

TIGER

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ENCollect

World Class Digital Collections. Period!

ENCollect is your one-stop digital shop for everything under Debt Collections and Recovery. ENCollect combines Deep Digitech with Deep knowledge of the Collections domain to help you Collect Fast, Collect More and Collect at a fraction of your current Costs.

Looking to supercharge your debt collections? Look No further!

Extend digital capabilities into every stage of the debt collection journey to improve the timing and accuracy of financial communications, promote a better customer experience, and enhance operational control and compliance.

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Agency

Use Outsourced Tele, Field & Recovery Debt Collection Agencies with ease in ENCollect

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Digital

Go Digital via Whatsapp, SMS, Robocalls and Emails using our powerful Digital Communication Engine

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In-house

Onboard your entire Collections workforce on the ENCollect platform

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​Hybrid

Use an optimal combination of Digital, In-House and Outsourced across your Collection Portfolio

​NO MATTER WHAT IS YOUR COLLECTION MODEL WE’VE GOT YOUR COVERED

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Personal Loan

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Consumer Durable Loan

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Home Loan

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Credit Card

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Mortgage

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Auto Loan

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Micro Finance Loan

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SME Loan

ENCollect SUPPORTS ALL FINANCIAL PRODUCTS UNDER THE SUN!

ENCollect supports collections on all types of lending products under one umbrella. From Consumer Loans to Business Loans to Credit cards and Group Loans – we got you covered!

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FULLY AUTOMATE YOUR
DEBT COLLECTION STRATEGY

Segmentation – Segment accounts into various buckets basis your unique Collection Strategy

Granularly segment your entire collection portfolio using DIY segmentation rules:

  • Using any potential account characteristics such as product, bucket, geography, POS range 

  • Using Custom Collection scores 

  • Using Third-party collection scores

  • Using AI Scores

Segments get updated automatically as account characteristics change

Treatment – Create automated treatment plans that suit you!

Write custom treatment plans basis your organization strategy. Apply the entire universe of treatments available such as: 

  • Send automated SMS/Email/WhatsApp

  • Initiate ROBO Calls

  • Allocate accounts to Agencies/Agents

  • Auto-update trail on the account

  • Initiate Curing – Settlement/Repossession/Legal 

  • And many more…
     

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INTEGRATED MULTICHANNEL COMMUNICATION STRATEGY

ENCollect’s Communication module enables automated omnichannel engagement through a broad range of messaging channels for advanced customer engagement. With ENCollect, You can choose how to engage with your customer for a speedy account resolution – via channels, including SMS, Email, Snail Mail, WhatsApp, Robo Call and the most popular chat apps. All of this in a fast, secure and reliable and most importantly – in a fully automated manner. 

With ENCollect you can:

  • Create your own message journey  

  • Configure your own templates  

  • Insert Dynamic Payment links  

  • Write custom communications rules 

  • Event based communication triggering as per rules

  • Track each communication end to end 

MORE POWER TO YOUR
TELE-CALLERS

ENCollect enables your Tele-Collectors with a powerful cutting-edge interface to perform at the top of their game and help you meet your Targets faster. With ENCollect your Tele-collection team can:

  • View smart pre-configured queues designed to ensure peak Tele-collector productivity 

  • Get a 360 Degree view of each account including Trail history, Payment history & Communication history 

  • Send pre-configured outbound messages with a single click  

  • Click-to-call customers right from inside the Tele-collector interface 

  • Update Trails in three clicks flat 

  • Perform contact enrichment and customer information update in real time 

  • Upload media such as photos, audio & video along with trails 

  • Schedule cash pick-up & escalate accounts  

  • And much more… 

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WORLD’S BEST
FIELD COLLECTOR APP

A Collection and Recovery App for Field Collectors on the GO! Making collections easier.

Helps lending businesses with mobile workforce on faster collection by providing the right touch points. ENCollect™ helps improve efficiency of Field Collectors by providing customer intelligence, account details, route navigation, live alerts and other collaboration tools. Provides real-time metrics at fingertips.

  • Never miss a PTP follow-up

  • Comes integrated with payment gateway enabling real time collection from field 

  • Monitor Collections and Deposits in real time 

  • Check daily routes, activity history locations total distance travelled

  • Automated Conveyance calculation for Field Collectors

  • Send e-receipts via SMS Email or WhatsApp

  • Collect via Online or Offline mode

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COLLECT THE WAY CUSTOMER WANTS TO PAY

ENCollect empowers Your Collectors to collect dues and charges using all possible modes - via Online i.e. Debit Card, Net Banking / Internet Fund Transfer (IFT), UPI (India only), Mobile Wallets etc. as well as Offline i.e. Cash, Cheque, DD / Banker’s Cheque.

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NURTURE YOUR SICK ACCOUNTS TO HEALTH USING ENCollect’s CURING TOOLS

Take timely proactive action and keep your collection portfolio healthy with our curing tools!

Keep your portfolios healthy with programs intended to assist segments of borrowers affected by hardships. Use our standardized workflows inspired by Global Best Practices to track the entire curing process end-to-end.

Legal Management 

Repossession

Settlement

  • Globally Relevant Solution

  • Track all types of Legal cases on accounts

  • Pre-Built workflow for an end-to-end management

  • Assign the cases to repossession agencies with a click

  • Get real-time updates on the repossession

  • Pull bids from auction sites

  • Pre-Built workflow for an end-to-end management

  • Take the request via Mobile app or Web

  • Approve or disapprove the requests at various levels

  • View & Track Complete workflow history on the Account

  • Pre-Built workflow for an end-to-end management

RICH DASHBOARDS &
DRAG-DROP REPORTS

ENCollect leverages Enterprise Tiger founding team’s deep knowledge of the collection business to provide its users rich and insightful graphical dashboards and reports. Track everything from Portfolio performance to Trail Intensity to Collector Productivity to Attendance, Geo location and Payments with a single click. Dive deeper into data with our exhaustive report filters. And if that isn’t enough, use our embedded third-party data visualisation engine – Kibana to build your own dashboards exactly the way you like it.

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All in One- Payment gateway, With every possible digital payment mode available. 

  • Click to Pay

  • Types of Payment Channels
    Supported:
    Debit Card | UPI | Net Banking | Mobile Wallets | EMI | Send Payment Links - Via SMS  or Email | Payment Buttons 

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All in one litigation management system providing litigation tracking, reporting, and analysis, with a data-driven approach.
 

  • Real-Time Update On All Cases

  • 1000+ links To Courts Across India

  • Globally Relevant Solution

  • Configurable Workflows For All legal cases including SARFESI.
    section 125, Section 138,   Arbitration etc.

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Enabling Automated omni channel communication Engagement through a broad range of Messaging channels for advanced customer engagement.

  • List of Communication Channels:
    SMS | Voice | Email

  • Mobile App Messaging
    Chat Apps: WhatsApp | Telegram | Viber | Line & Many More
    Robo Calling & IVR

  • Click to Call
    Mobile to Phone  |  Web to Phone   

     

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Advanced Digital Telephony Solutions

  • Click to Call
    Mobile to Phone  |  Web to Phone Call Recording 

  • Remote Calling

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DIGITAL ECOSYSTEM

Not just a Digital Platform but a Dynamic Digital Ecosystem which is ever evolving!